Complaints

Making a complaint

The Australian Dental Council (ADC) aims to provide the best customer service to candidates, education providers, and members of the community. We are committed to handling complaints regarding the conduct of the ADC in a fair and transparent manner, using what we learn to improve our service in the future. 

We aim to acknowledge all complaints within five working days and send a substantive response within 15 working days. Should we need more time to investigate your concerns, we will let you know and ensure you are updated on a regular basis. You can find out more about how we handle complaints by reading our complaints policy here

If you would like to make a complaint, please complete the ADC complaints form and submit it to the ADC via the email address provided on the form. If you are unable to put your concerns in writing because of a disability, please contact us on +61 (0) 3 9657 1777 to discuss how we can help you. 

This page is about complaints regarding the conduct of the ADC. If you would like to appeal the outcome of a written or practical examination, you can find more information on the process here. If you would like to raise a concern about an accredited program, you can find more information here.