Complaints – The Australian Dental Council

Complaints

Information icon The ADC is unable to receive or investigate complaints about registered dental practitioners. This page relates to complaints regarding the conduct of the ADC.

If you would like to raise a complaint about a registered dental practitioner, you can do so via the Australian Health Practitioner Regulation Agency (Ahpra), Dental Council of NSW (for NSW practitioners), or via the Health Complaints Commissioner or Ombudsman in your state.

The ADC aims to provide the best customer service to candidates, education providers, and members of the community. We are committed to handling complaints regarding the conduct of the ADC in a fair and transparent manner, using what we learn to improve our services in the future.

We aim to acknowledge all complaints within five working days and send a substantive response within 15 working days. Should we need more time to investigate your concerns, we will let you know and ensure you are updated on a regular basis.

Our Complaints Management Framework and Complaints Policy have more information on how we handle complaints.

If you are unable to put your concerns in writing because of a disability, please contact us on +61 (0) 3 9657 1777 to discuss how we can help you.

Related links

Examination outcome appeals

If you would like to appeal the outcome of a written or practical examination, you can find more information on our Practitioner examinations policies page.

Concerns about accredited programs

If you would like to raise a concern about an accredited program, you can do so via our Raising a concern page.

    If you would like to make a complaint regarding the conduct of the ADC, please complete the form below.

    Please do not complete this form if your complaint is about a dental practitioner.

     

    Your details

    Please provide your details so that we may respond to your complaint.

    Details of your complaint

    Whistleblower policy

    The ADC is committed to the highest standards of conduct and ethical behaviour in all our business activities and encourage reporting of behaviour that does not achieve this standard. The Whistleblower Policy facilitates the reporting of any suspected improper conduct within the ADC as defined in the Corporations Act 2001 (Cth), including unethical or unlawful conduct. Our Whistlebower Policy is available via our Policies page.

    You can also access our Whistleblower Policy and make a confidential report via Whistleblower Services.